CLICK & RESERVE LEGAL TERMS AND CONDITIONS

1. TERMS AND CONDITIONS OF OUR SERVICES

PROSEGUR CHANGE is happy to provide you with a foreign currency reservation service, with purchase and collection and payment at our offices.

With Click&Reserve, PROSEGUR CHANGE allows you to reserve the desired currency (or currencies if you require more than one), which you can then purchase and collect at our offices.

• Reserving a currency: Reservations can be made through our website:www.dk.prosegurchange.com. 

Only certain currencies are physically kept in stock, so reservations must be subject to the availability of the chosen currencies. In the event of a lack of stock, PROSEGUR CHANGE reserves the right to cancel the transaction.  We will provide as much notice as possible if we are not able to provide the whole amount you have ordered, by email to the supplied email address.

• Creating an account: To make an online currency reservation, the customer must register and create an account.

In order to create the account, the Client will be asked to enter certain personal data (such as (i) the name (name and surname), (ii) a valid email address of the Client and (iii) a telephone number) that PROSEGUR CHANGE will store for the purpose of managing the Client's account, as well as the Client's subsequent foreign currency reservations. Each customer can only have one customer account at a time. We reserve the right to delete duplicate accounts.

When entering your personal data (e.g. when creating/changing a customer account or placing an order), you are responsible for the accuracy and completeness of the information you provide. You are also responsible for keeping your personal login details confidential and never disclosing these details to unauthorized third parties.

Stockpiling the currency reserved by the customer is only possible if the customer has created a corresponding customer account and provided us with the requested information and data accordingly.

• Exchange rates, fees and expenses: At the time of making a reservation for a purchase at currency exchange offices, the user will be informed on the website screen of the estimated sale price, which is a variable concept depending on the date of collection, the withdrawal office chosen, and the commissions and the expenses (if any). The reservation will be calculated and paid at the designated office on the day of purchase based on the current exchange rates on that day. 

PROSEGUR CHANGE earns revenue when exchanging currency through a margin between its 'buy' and 'sell' rates for particular currency pairs.

Reservations may be subject to a maximum value per calendar quarter and year.

• Payment: All prices include VAT (if and to the extent applicable).

Delivery and shipping costs are not included, as the currency is not delivered or shipped by PROSEGUR CHANGE. The course is due and payable immediately and without deduction at the relevant exchange office at the time of withdrawal. If the Client defaults on payment for any reason, PROSEGUR CHANGE shall be entitled to charge interest at a rate of 5 percentage points above the relevant base rate of the European Central Bank (ECB) from that point on. PROSEGUR CHANGE reserves the right to prove a higher damage.

It should be noted that authorized currency exchange companies, such as PROSEGUR CHANGE, are not required to apply official exchange rates and may add a trading margin and/or commissions to these rates.

The amount of the reservation will be paid in full, in cash or by card, if this means of payment is enabled, at the designated office and on the day selected by the user.

• Minimum/maximum amount: The minimum total order is 2,000 DKK and the maximum is 20,000 DKK
• Reservation confirmation: Once the reservation with withdrawal at an office has been made and has been accepted by us, the user will receive a confirmation email, which will specify the details of the requested transaction, estimated price, expenses and commissions (if any), form of payment, office and day and time of the proposed transaction.

In the event that the reservation is not accepted by the user, no liability will arise for the user.

• Conditions for withdrawal: The reserved currency (or currencies) will be available to the user to be purchased at the office and on the day indicated in the confirmation email.

The reserved currency will only be given to the person who made the reservation, which will require the customer to provide a valid ID. 

Obtaining the reserved funds will be subject to compliance with applicable due diligence and internal control measures in accordance with anti-money laundering and countering the financing of terrorism regulations (in Denmark, “Hvidvaskloven”).

• Cancellations: The user will be able to cancel a reservation before the chosen date to purchase the currency. In that case will we not charge the user.

To cancel an online reservation, the user will need to cancel the transaction online as soon as possible.

In any case, PROSEGUR CHANGE will understand that you have cancelled your reservation if you do not show up on the stated transaction date.

• Retention of title: The currency remains the property of PROSEGUR CHANGE until full payment has been made by the customer.

2. CUSTOMER SERVICE

PROSEGUR CHANGE welcomes feedback about its services.

If you have any questions or complaints about our service, please contact us by post or email at the following address.

Prosegur Change Denmark ApS 
c/o Copenhagen Airport, Terminal 3 - Vest Kastrup Tvaervej B3, 2770 Kastrup

Email: info-dk@prosegurchange.com 

We endeavour to resolve any complaints and provide a written response within one month.

3. GENERAL 

• Applicable Law

For the Click and Reserve Services or the contract between the Customer and PROSEGUR CHANGE, the laws of Denmark shall apply to the exclusion of the conflict of law rules. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

• Severability

If any provision of these Terms and Conditions is found to be invalid (e.g., illegal or otherwise unenforceable), such invalidity shall not affect the validity of the remaining provisions.